Delivery / Returns

 

Standard delivery, smaller orders from £3.49. Royal Mail, UK mainland. Next  working day delivery Monday to Friday £5.95, orders must be received by 1pm, UK mainland only.

All orders over £39 including VAT, qualify for free delivery, and are dispatched by DPD, UK mainland only.

Orders are normally dispatched within 3 - 5 working days (Monday to Friday & excluding Bank Holidays), but maybe longer during our busiest periods.

Delivery by weight. To keep delivery costs to an absolute minimum, we have introduced delivery-by-weight software. This means all our delivery prices are automatically worked out by the total weight of the products ordered, giving you the cheapest delivery prices possible, worldwide.

Returns

If you are not happy with your order, we give a full money back, no quibble, guarantee on all our products.

In the case of antler dog chews and chewroots, this guarantee mainly applies to unchewed products, but if you have an issue with a chewed antler or chewroot, please return it and we will consider the complaint.  

Please give your dog a chance to get chewing on the natural chew as it may take a couple of days before they get the hang of it, and once started, will keep returning to it time after time.

At the end of the day, we are fair people and want our customers to be happy, so if it’s a genuine problem, we will resolve it.

If you do need to return any products to us, please quote your original order number, found on your confirmation email and the receipt, stating the reason for return.

We want to make sure we are doing everything possible to send out a great quality product!

We will replace the product free of charge or refund you the total cost including your return postage, please specify.

 

Green & Wild's

Unit 8 Leafield Industrial Estate

Leafield Way

Corsham

Wiltshire

SN13 9SW